Since I spend so much time on this site bitching about anything and everything, it's time I gave credit where it's due, so props to Amazon.com for their outstanding customer service.
The other day I found the screen on my three month old Kindle frozen. After Googling "Kindle troubleshooting" I found this:
|Kindle screen frozen or Kindle unresponsive.|
I tried this, and it didn't work. Other Kindle discussion boards had the same advice.
I braced myself for the worst and called Amazon customer service.
Amazon: How can I help you?
JRP: My Kindle screen is frozen
Amazon: Have you tried holding the switch for 20 seconds?
Amazon: May I have your name, email, and address?
JRP: (provides requested info)
Amazon: OK, it looks like your Kindle is still under warranty. We're putting a new one in the mail and You should have it by October 11.
JRP: That's it?
Amazon: Yes, and we will provide a prepaid mailer for you to return the old Kindle. Is there anything else I can do for you?
JRP: No, you've been very helpful, thank you.
What I just described is 100% true and is a case study in customer service. It seems very simple to me. Why can't all companies do this?
Thank you, Amazon, for showing us how it's done.