After our stove broke on Saturday, the day of the Big Snowstorm, we needed to replace it, pronto. We (we?) also decided that as long as we were getting a stainless steel stove, we should also get a stainless steel refrigerator. What I never realized is that there are different shades of stainless steel.
Larry could not have been more patient, helping us find the right matching appliances, even moving various refrigerators next to the stove to compare, and most important, getting them delivered the next day.
I felt compelled to write to Lowe's -
Thanks again, Larry!
Replied On 12/22/2009 10:55:41 AM----------------------------
Dear Jeff Pickens:
Thank you for taking time to let us know about your experience with Lowe?s Associate Larry Jordan. We are always glad to hear that a customer has received exceptional service while shopping with Lowe?s. Our goal is to provide customer-valued solutions with the best prices, products, and services to make Lowe's your first choice for home improvement.
The Turnersville, NJ Store Manager will receive a copy of your comments, and Larry Jordan will be recognized by the Management Team.
Again, thank you for contacting us about this experience.
Lowe's Customer Care
Received On 12/20/09 18:17:42----------------------
I am writing to commend Mr. Larry Jordan at your Turnersville, NJ store. We recently bought a stove and refrigerator. Mr. Jordan spent a great deal of time with us, even moving the refrigerators next to the stoves so we could compare shades and styles. Mr. Jordan made the experience as positive as it could be, and arranged for next-day delivery in the wake of a major snow storm in our area.
PLEASE ENSURE THAT THE TURNERSVILLE STORE MANAGEMENT IS MADE AWARE OF OUR POSITIVE EXPERIENCE WITH MR. LARRY JORDAN.
His professionalism is a true asset to your organization.