Friday, September 9, 2011

Dear Scott's Lawn Service: Please stop calling me.

Not sure Scott's Lawn Service understands the meaning of the words "Do not call". See email trail, and the ensuing Twitter exchange:

From: jrpickens@gmail.com
Sent: Tuesday, August 30, 2011 8:33 AM
To: SLS-Runnemedebranch
Subject: Runnemede Customer Service Inquiry from JeffPickens
 The following information was submitted from the Scotts LawnService customer service page:
First Name:Jeff
Last Name:Pickens
Email: jrpickens@gmail.com
Message: I received a voice mail about an alleged service call. When I tried to call back 856-312-0480, I was put on hold, then prompted to leave a message. When I was transferred to the voicemail, I got another message that the voice mailbox was full. This is no way to run a business. My lawn is still an infestation of crabgrass and weeds, and you have the audacity to send me a bill? There is no evidence that you have done anything to my lawn, except leave some paperwork on the ground on the side of the house.

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from: SLS-Runnemedebranch runnemedebranch@scotts.com
to: jrpickens@gmail.com
date: Wed, Aug 31, 2011 at 9:20 AM
subject    RE: Runnemede Customer Service Inquiry from JeffPickens

I see we came out to do a service call for weeds on 8/10 but we don’t charge for service calls and this was a weed control the balance you see is from 6/30 we didn’t charge you for the service done on 8/10 please call customer service 856-312-0480

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from: Jeff Pickens jrpickens@gmail.com
to: SLS-Runnemedebranch
date: Wed, Aug 31, 2011 at 10:13 AM
subject    Re: Runnemede Customer Service Inquiry from JeffPickens

There is no evidence that any service was performed on 6/30. There is also no evidence that any service was performed on 8/10. My lawn was and remains an infestation of crab grass and weeds, and is an eyesore in my neighborhood. Any reasonable person looking at my lawn would agree there is no rationale for paying one cent for this alleged service.

When I attempted to call, I was put hold for an interminable amount of time, then directed to a voice mail and a message that the mailbox was full and I was unable to leave a message.

I consider my business relationship with you terminated and I have no intention of paying you any more than I have already paid.

 - JRP

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from: SLS-Runnemedebranch runnemedebranch@scotts.com
to: Jeff Pickens
date: Thu, Sep 1, 2011 at 8:52 AM
subject    RE: Runnemede Customer Service Inquiry from JeffPickens

I have cancelled the account as of today any questions please call office 856-312-0480

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from: Jeff Pickens jrpickens@gmail.com
to: SLS-Runnemedebranch
date: Fri, Sep 9, 2011 at 5:46 AM
subject    Re: Runnemede Customer Service Inquiry from JeffPickens

What part of "cancelled the account" don't you understand? STOP CALLING ME!






















































































































4 comments:

Deciminyan said...

Suggest you send a letter to the state attorney general.

jeffpickens said...

They get one more chance. They're getting a certified letter threatening to report them to the US Atty for FEC violations.

jeffpickens said...

Correction: FCC, not FEC.

Anonymous said...

Hi Jeff,
I am sorry about the calls on Friday. Our system has to update to have you completely removed. That has happened now and there will be no further phone calls. I should have been more clear in my reply on Friday.
Amanda Cordell
Scotts LawnService